Online SupportDassault Systèmes provides a knowledge base of questions and answers, solutions to questions that we have answered, and guidelines on how to use SIMULIA products. The knowledge base is available by using the Search our Knowledge option at http://www.3ds.com/support. By using the online support system, you can also submit new requests for support. All support/service requests are tracked. If you contact us by means outside the system to discuss an existing support problem and you know the support request number, please mention it so that we can query the support system to see what the latest action has been. Hotline technical supportTechnical support engineers are available to assist in clarifying SIMULIA product features and checking errors by giving both general information on using SIMULIA products and information on their application to specific analyses. If you have concerns about an analysis, we suggest that you contact us at an early stage, since it is usually easier to solve problems at the beginning of a project rather than trying to correct an analysis at the end. To access support, you can select the SUBMIT A REQUEST link at Support - Dassault Systèmes to see the online support tool or obtain support office contact information from the SIMULIA LOCATION DIRECTORY at http://www.3ds.com/products-services/simulia/locations to request support by telephone. Please have the following information ready before calling the technical software support hotline, and include it in any written contacts:
The support engineer will try to diagnose your problem from the model description and a description of the difficulties you are having. The more detailed information you provide, the easier it will be for the support engineer to understand and solve your problem. If the support engineer cannot diagnose your problem from this information, you may be asked to supply the input data. The data can be attached to a support request in the online system. It can also be sent by means of email or ftp. If you are contacting us via telephone to discuss an existing problem, please give the receptionist the support engineer's name. If you are contacting us via email, please include the support engineer's name at the top of any email correspondence. If you are contacting us online (preferred for written communication), update the existing support request for the problem. Systems SupportSystems support engineers can help you resolve issues related to the installation and running of SIMULIA products, including licensing difficulties, that are not covered by technical software support. Support is available by selecting the SUBMIT A REQUEST link at Support - Dassault Systèmes or from regional support offices. Regional contact information is available from the SIMULIA LOCATION DIRECTORY at http://www.3ds.com/products-services/simulia/locations. |